norua Refund Policy
norua provides ordering and payment software to participating restaurants. The restaurant shown on your order (the “Merchant”) is the seller of the food and is responsible for fulfilling the order and deciding requests for cancellations, replacements, credits, and refunds.
1. Requesting help with an order
Contact the Merchant as soon as possible using the phone number or contact information on your order confirmation or receipt. Include your order number and a short description of the issue.
Contact the Merchant if an item is missing, incorrect, damaged, unavailable, or if you believe you were charged incorrectly. Restmesh Inc does not prepare food and cannot independently verify an order-quality issue.
2. Cancellations
You may ask the Merchant to cancel an order, but cancellation is not guaranteed after the Merchant has accepted or begun preparing it. If the Merchant cannot fulfill an order and cancels it, the amount collected for the cancelled order will be refunded.
3. Approved refunds
- The Merchant determines whether a full refund, partial refund, replacement, or store credit is appropriate, subject to applicable law.
- Card refunds are normally sent to the original payment method. Your bank or card issuer controls when the credit appears.
- Tips, taxes, delivery charges, service charges, and other fees are refunded only when the Merchant approves them or applicable law requires it.
- A refund confirmation does not mean the credit will appear immediately. Contact your bank or card issuer if an approved credit has not posted.
4. Gift cards, stored value, and promotions
Gift cards, stored value, loyalty rewards, and promotions are issued by the Merchant and are governed by the terms shown when they are issued or purchased. They are not redeemable for cash except where required by applicable law.
5. Duplicate or unauthorized charges
For a duplicate or incorrect charge, first contact the Merchant so it can locate the transaction. For a charge you did not authorize, contact your card issuer promptly. Nothing in this policy limits any non-waivable rights or dispute rights provided by law or your card issuer.
6. Platform support
If the Merchant has approved a refund but a technical problem prevents it from being processed, email support@openpos.site with the Merchant name and order number. Do not send a full card number, security code, password, or one-time sign-in code.
7. Changes
We may update this policy. Material changes will be reflected by updating the date above. This policy is part of the Terms and Conditions.